Service Coordinator

TREK Development Group•Baltimore, MD

32d

About The Position

TREK Development Group is a Pittsburgh- based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Strengthen Community and Enhance Lives. At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job. Our core values: Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility are best described in our commitment to TREK’s Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day: To treat everyone with the kindness we all want To do our own part to take care of the place where we live and work To take the time to help each other achieve our goals and aspiration Under the direction of the Community Manager, the Service Coordinator is responsible for the implementation and coordination of on-site resident services at our Baltimore properties. As a key partner to the Community Manager, the Service Coordinator empowers and supports households by providing direct services and fostering partnerships with external agencies. The role is focused on promoting lease compliance, preventing eviction, encouraging positive community engagement, and enhancing the quality of life for all residents. The primary priorities of this position are: Supporting residents in upholding lease obligations and avoiding eviction Enhancing the overall resident experience and quality of life Building strong, collaborative relationships with community-serving institutions

Requirements

Bachelor’s degree in a helping profession required; Master of Social Work preferred.
Minimum 2–3 years of experience in supportive services, case management, social work, community outreach, or related roles—preferably in affordable housing, property management, or nonprofit settings.
Proven experience coordinating resident services and collaborating with external agencies and community partners.
Demonstrated ability to engage diverse populations and support residents facing housing stability, financial, or social challenges.
Experience planning and facilitating community events, educational workshops, or resident leadership initiatives.
Familiarity with lease compliance, eviction prevention, and housing regulations is highly desirable.
Strong communication, conflict resolution, and organizational skills.
The employee is regularly required to move around the building or site.
Travel required to property sites.
Must work under deadlines and ability to meet deadlines.
Frequently moves equipment weighing up to 20 pounds across site.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Responsibilities

Coordinate and support all on-site service providers, ensuring they are well-resourced, working collaboratively, and avoiding duplication of services. Facilitate communication through regular engagement, including leading a monthly provider network meeting
Conduct outreach to external agencies to bring relevant services on-site for both individual residents and the broader community.
Conduct outreach on the property to build positive relationships with residents, connect residents to each other and to identify community interests and needs.
Serve as the primary liaison to the Resident Council, fostering a respectful and productive relationship. Support the Council in its efforts to represent resident interests and promote community engagement.
Provide direct support to residents by connecting them with external resources to help meet lease obligations. This includes assistance with rent delinquency, recertification, and personal or social challenges.
Participate in annual unit inspections with the management team. Conduct pre-inspection outreach to residents and follow up with those who receive failing results or below-average housekeeping scores, offering guidance and support.
Champion the community’s Hospitality Covenant by modeling respectful behavior, inspiring others, and holding staff and residents accountable.
Follow up on referrals from management, external agencies, or service providers for residents who are experiencing challenges related to lease obligations—such as delinquent rent, recertification issues, or other concerns impacting housing stability or overall well-being.
Understand the lease and community guidelines thoroughly; help residents interpret and meet their responsibilities. Facilitate communication between management and residents when needed to resolve issues.
Plan and host regular community gatherings that are engaging, inclusive, and foster a sense of belonging. Organize educational events focused on topics relevant to resident needs (minimum of 11 per year).
Develop resident leaders by encouraging and supporting resident-led initiatives that foster empowerment and leadership.
Lead a recurring lease education and eviction prevention program to promote housing stability and resident awareness of their rights and responsibilities.
Submit a written summary of urgent incident follow-ups to the Community Manager within 48 hours. Compile all resident services activity into a monthly report and annual reporting.
Attend property management team meetings and be a positive team member.
Maintain accurate case notes, data entry, and service records.
Perform other duties as assigned.