Service Coordinator
About The Position
A FirstCall Mechanical Company SERVICE COORDINATOR Location: Boston, MA. WHO IS FIRSTCALL MECHANICAL? LC Anderson is a commercial and industrial HVAC/R services provider in the Boston metro area. Founded in 1943, LC Anderson partnered with FirstCall Mechanical in 2025. FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, Massachuisetts and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. POSITION OVERVIEW Reporting to the Associate Service Operations Manager, you will deliver exceptional customer and field technician experience through efficient scheduling, reliable communication, and precise coordination. This role is essential to keep our service engine running smoothly and aligned with LC Anderson’s promise of excellence. We are looking for someone who gets it, wants it, and has the capacity to: Own the Client and Technician Experience Build lasting relationships with our clients and technicians with your excellent interpersonal skills and timely communication. Exceed expectations by following through to deliver our promise to clients and technicians Listen for and act on safety concerns. Schedule with Precision Manage and adjust technician schedules using our internal software. Create and track Purchase Orders for material, parts, equipment, and subcontractors. Ensure all materials and documentation are received and in place before job start. Drive Completion and Communication Review job reports and ensure proper documentation is sent to clients in a timely manner. Implement internal processes to ensure compliance and quality. Following up every step of the way. Commit to ensuring safe working conditions Commit to ensuring safe working conditions
Requirements
- 3-5+ years of relevant experience
- A drive for successful outcomes in the face of obstacles, with follow-through and sense of urgency
- Strong organizational and multitasking ability in a fast-paced, high-call-volume setting
- Capable of managing urgent customer requests and service coordination under tight timelines
- Clear, productive communicator - both written and verbal
- Critical thinker, attentive to detail, and active listener
- Team-oriented, positive, and eager to support internal and external stakeholders
- A problem-solver who will identify needs and make meaningful contributions to process enhancement
- Dependable in your role, your team, and your stakeholders
Responsibilities
- Own the Client and Technician Experience
- Build lasting relationships with our clients and technicians with your excellent interpersonal skills and timely communication.
- Exceed expectations by following through to deliver our promise to clients and technicians
- Listen for and act on safety concerns.
- Schedule with Precision
- Manage and adjust technician schedules using our internal software.
- Create and track Purchase Orders for material, parts, equipment, and subcontractors.
- Ensure all materials and documentation are received and in place before job start.
- Drive Completion and Communication
- Review job reports and ensure proper documentation is sent to clients in a timely manner.
- Implement internal processes to ensure compliance and quality.
- Following up every step of the way.
- Commit to ensuring safe working conditions
- Commit to ensuring safe working conditions
Benefits
- Competitive Weekly Pay
- Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
- Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
- Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
- Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
- Generous Referral Bonus of $2,500 per referral
- Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
