Service Coordinator

Infinium Wall Systems Inc•Strongsville, OH

20d

About The Position

The Service Operations Coordinator plays a central role in the daily workflow of INFINIUM’s service department. This position supports the full lifecycle of service work, including intake, client communication, issue review, service classification support, AI-generated estimate and proposal review, scheduling coordination, service activation, ordering support, completion documentation, and follow-up. This role is ideal for someone who can balance analytical review and operational coordination in a fast-paced, high-volume environment. The Service Operations Coordinator will work across customers, field teams, installation partners, accounting, and internal departments to keep service work moving efficiently, accurately, and professionally.

Requirements

Education: High school diploma or GED required
3+ years of relevant experience in service coordination, project coordination, operations support, estimating support, proposal administration, or a related role
Proficiency in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
Ability to learn and work effectively in database and workflow platforms such as QuickBase
Hyper-communicative with strong written and verbal communication skills and a collaborative, team-oriented approach
Extremely organized and detail-oriented, with a quality-focused approach to coordination and follow-through
Self-sufficient and able to work under minimal observation
“Can do” attitude with a “will do” work ethic
Ability to work in a fast-paced, high-volume environment

Nice To Haves

Construction, specialty trades, architectural products, or field-service background preferred
Experience reviewing quotes, estimates, proposals, or similar customer-facing service documentation for accuracy and completeness

Responsibilities

Coordinate incoming service and warranty requests and maintain accurate records within INFINIUM’s systems
Review service requests, project history, closeout documents, shop drawings, and related records to support issue scoping and service coordination
Handle all written and verbal communication with customers throughout the service process, including acknowledging incoming requests, gathering missing information, and communicating next steps clearly and professionally
Support classification of service requests as paid, warranty, or complimentary under Service Manager oversight
Review AI-generated estimates and proposals from INFINIUM’s QuickQuote system, confirming scope alignment, labor assumptions, materials, accuracy, clarity, and client readiness prior to release
Coordinate proposal submission and follow up on approvals, signed proposals, purchase orders, or other documentation needed to activate service
Manage service activation tasks, including internal coordination, ordering materials from outside vendors, submitting Purchase Request Forms, and managing vendor communication as needed
Coordinate scheduling for service calls, including service ticket creation, field team or installer coordination, appointment confirmation, and status updates
Maintain accurate records, Field Actions, service notes, and status updates in QuickBase and related systems, and actively track open tickets to ensure they are completed, documented, and closed accurately and on time
Execute completion follow-up with customers and service labor, ensuring service summaries, photos, and related documentation are received and recorded
Work effectively with Project Management, PreCon, Accounting, Field Operations, and installation partners