Service Coordinator

J. F. Ahern Co. • Fond du Lac, WI

26d

About The Position

As a Service Coordinator, you will be able to demonstrate high attention to detail while managing fire alarm monitoring customers with setup, communications with regional offices, customers, technicians, and more. You will also enter and update customer information into our data management software and portals as well as facilitate communication between Ahern and our customers. Other aspects of this role will be assisting and troubleshooting issues with technicians, reviewing invoices, and acting as the overall Subject Matter Expert. Strong data entry and formatting skills, focus on quality control of data input, and attention to detail is essential as you support our many offices. If you are highly organized and enjoy multi-tasking responsibilities, this is the opportunity for you.

Requirements

• Ideal candidate will have 1-3 years of experience working in an office or service admin-type position.
• Excellent customer service skills
• Strong keyboarding accuracy
• The ability to thrive in a fast pace work environment
• Being proficient in Microsoft Office, Excel, and technically inclined to learn industry-specific software

Responsibilities

• Managing fire alarm monitoring customers with setup
• Communications with regional offices, customers, technicians, and more
• Enter and update customer information into our data management software and portals
• Facilitate communication between Ahern and our customers
• Assisting and troubleshooting issues with technicians
• Reviewing invoices
• Acting as the overall Subject Matter Expert

Benefits

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees