Service Coordinator - Req ID 6277

Ohio Machinery Co.•Broadview Heights, OH

About The Position

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Grow your career - See what opportunities await today! JOB SUMMARY: The service coordinator will be deeply involved in the work order process including opening work order headers and segments in Service Link, technician time entry into Service Link, receiving and entering technician service reports into Service Link, scheduling PSP/PIP work, customer purchase order requests, filing to history files, warranty claim pre-prep, coordination, follow-up and communication with central warranty group and parts personnel through to claim closure, as well as clerical work such as payroll and scheduling.

Requirements

Strong computer skills, including typing and keyboarding skills of at least 60 words per minute, and the ability to use MS Word and Excel.
Superior organizational skills, and works well with multiple people, as they will be communicating with various branches and departments.
Ability to handle multiple tasks in a fast-paced environment.
Must have strong decision-making skills, a strong follow-up drive, and attention to detail.
Excellent customer service skills are required.
A High School Diploma or equivalent is required.

Nice To Haves

Prior experience in a service department is preferred.

Responsibilities

Opening work order headers and segments in Service Link
Technician time entry into Service Link
Receiving and entering technician service reports into Service Link
Scheduling PSP/PIP work
Customer purchase order requests
Filing to history files
Warranty claim pre-prep, coordination, follow-up and communication with central warranty group and parts personnel through to claim closure
Clerical work such as payroll and scheduling

Benefits

401(k) Match and Employer Discretionary Contribution
Two Health Insurance options, including an HSA option, with a dollar-for-dollar match up to $1,200
Dental and Vision Insurance
Credit Union Access
Life Insurance, Short-Term Disability, and Long-Term Disability
Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation
Base pay plus annual bonus potential
Company Success Share bonuses
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

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