Regional Service Operations Manager - Req ID 6344

Ohio Machinery Co.•Broadview Heights, OH

About The Position

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today! JOB SUMMARY: The Regional Service Operations Manager reports directly to the Director, Eastern Region Product Support Operations, and works with the Product Support Sales Manager, New Machine Sales Managers, other company management, and staff departments to assure attainment of Branch, Division, and corporate goals.

Requirements

High school diploma or equivalent. Two- or Four-year degree preferred.
Fifteen (15) years of Caterpillar Dealership experience within Service, including ten (10) years of managerial responsibility.
Proven experience and ability in the areas of labor relations, service, inventory control, financial management, human relations, training, and customer satisfaction.
Management experience in budgeting, customer contact in a service environment, and working as a team player in an interdepartmental operation.
Must have strong business acumen to manage location profit/loss performance.
Must be highly motivated, with excellent leadership skills, superior communication skills, and good organizational skills.

Responsibilities

Manages a minimum of three (3) Equipment & Power System Division Service Center, Equipment & Power System Division Field Service Center, and Administrative Personnel.
Manages general accounting functions for the branch and controls budget in line with forecasts, objectives, and overall company policies.
Develops and controls all shop and field service budgets in line with forecasts, objectives, and overall company policies.
Projects long- and short-range forecasts, objectives, and action plans related to product support to achieve Sales, Gross Profit, and PADE objectives.
Selects, supervises, and develops the necessary labor to maintain a functional Product Support Department in line with the overall Company policies and forecasts.
Develops and supervise execution of an annual training program for the Product Support Department.
Provides and maintains adequate, neat, and safe offices, workshop(s), yards, vehicles, tools, and other facilities required by the Product Support Department to provide the agreed product support standards.
Assists in developing Service sales promotion programs.
Maintain exceptional customer relations.
Maintains high-quality cooperation and communication with all company departments.
Establishes, directs, and reviews the paper flow and processes Working with the Product Support Development Group on rebuild practices, repair practices, and Flat Total pricing.
Requests and implements capital investment for Service.
Provides the necessary Technical Communication function for the branch.
Monitors Dealer warranty cost and claim performance, providing summary reports for management review.
Responsible for planning and maintenance of all company facilities.
Responsible for maintaining good manufacturer and supplier relations.
Responsible for the safety of all branch personnel Continuous Improvement (CPS) and Key Performance Indicator (KPI).

Benefits

401(k) Match and Employer Discretionary Contribution.
Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
Dental and Vision Insurance.
Credit Union Access.
Life Insurance, Short-Term Disability, and Long-Term Disability.
Scholarship opportunities are available for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
Base pay plus annual bonus potential
Company SuccessShare bonuses

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