Service Coordinator

CONES Solutions, Inc.•Moline, IL

About The Position

CONES Solutions is growing and looking to add a Service Coordinator to our Customer Service Team at our primary location in Moline, IL. This role is a key support position within our Service Department, working closely with the Service Manager to keep daily operations running smoothly. The Service Coordinator is responsible for data entry, scheduling, routing, dispatching, and delivering exceptional customer service to our commercial customers. In this role, you’ll support a team of skilled technicians who service and maintain commercial food equipment—including coolers, freezers, ovens, fryers, steamers, and dishwashing systems. You’ll help coordinate these critical services by managing technician schedules, tracking work progress, ensuring parts availability, and maintaining accurate office and system records. If you’re organized, detail-oriented, and enjoy being the behind-the-scenes driver of operational excellence, this is an opportunity to play a vital role in delivering outstanding service to our customers every day.

Requirements

High school diploma or equivalent certificate
Prior work experience in an office/dispatching environment is preferred
Prior experience with information technology tools and office applications
Customer service experience in a technical or service industry preferred

Responsibilities

Answer, direct, or take messages for all service phone calls across all locations
Take service calls via phone or email for all offices and generate corresponding work orders
Record, schedule, and track work progress of service technicians via a dispatch board and maintain real-time status updates
Audit, compute, and prepare information for service invoice quotes, billing, and other related procedures
Investigate service complaints, evaluate, and suggest resolutions when possible
Resolve customer inquiries about service-related questions, orders, and invoices
Enter new customers into the system and update existing customer information (credit rating, tax information, etc.)
Enter petty cash transactions on service order file room documentation
Handle portal entries, including warranty claims and customer accounts receivable (AR)
Utilize information technology tools and software, including phones, tablets, and Microsoft Office applications to daily tasks
Other duties as assigned
Plan, direct, investigate, evaluate, schedule, dispatch, input, compile, and report on service information used for service records
Maintain a high level of visual attention and mental concentration for significant periods of time
Solve complex customer service problems involving multiple variables across customers, vendors, and internal teams
Analyze service transactions and parts-related data to support accurate billing and scheduling
Read, analyze, and interpret industry-related materials and technical documentation
Communicate effectively with customers, vendors, and employees across multiple locations
Ability to sit for extended periods
Ability to exert up to 20 pounds of force to move objects, including parts and equipment