Service Coordinator

Hexagon Geosystems•Duluth, GA

About The Position

When an entire city needs to be rendered into a 3D model, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented – that’s Leica Geosystems, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest technologies for Machine Control, Reality Capture, survey and measurement. We are currently seeking an exceptional Service Coordinator with excellent attention to detail to join our team.

Requirements

1-3 years in a Customer Service and/or Administrative position
Strong decision making, problem-solving, people management skills, and ability to interact well with people across multiple levels of business
Ability to prioritize and manage multiple duties and tasks with frequent interruptions and meet strict deadlines
Excellent interpersonal and relationship skills.
Excellent communication skills
Has a continuous growth mindset. Likes to learn and is open to continuous feedback.
Proficiency with Microsoft Office and intermediate Excel required

Nice To Haves

Bachelor’s degree preferred
Proficiency with SAP preferred

Responsibilities

Receive and prepare all equipment work orders for inside and outside repairs and services.
As well as make sure all equipment is shipped to the proper return address or service centers.
Record and maintain files and records of customer requests, work or services performed, charges and inventory needed for repairs.
Relay work orders to technicians and supervisors as well as confer with customers or supervising personnel to address questions, problems, and requests for service and repair of equipment.
Order supplies, parts and equipment needed daily from our vendors needed to complete the repair/service process.
Responsible for selling our in-house warranties on new/used equipment as well as all warranty renewals once they expire.
Professional customer relations and communication to ensure service is within company guidelines.
Back up to technical support calls.
Take messages log support calls into managing system.
Other duties or tasks may be assigned by supervisor.