Service Coordinator

NORTHSTAR ENERGY LLC

23d

About The Position

The Service Operations Coordinator is the primary point of contact for customer order fulfillment and service delivery for fuel and lubricant products. This role manages day-to-day dispatch operations, schedules and tracks deliveries, maintains accurate records, and supports customer accounts with professionalism and urgency. The Service Operations Coordinator plays a vital role in building lasting customer relationships while ensuring safe, efficient, and compliant operations.

Requirements

High school diploma or GED; and two years related experience or training; or equivalent combination of education and experience.
Valid Driver’s License
Clean Driving Record

Nice To Haves

CDL B License preferred

Responsibilities

Receive and record customer orders for fuel and lubricant products (phone, electronic, or in person); schedule and confirm deliveries to meet customer needs, communicate requirements and delivery windows to customers and appropriate personnel.
Create and track sales orders in the ERP system from entry through fulfillment; verify order accuracy, monitor status, and follow up to ensure timely delivery and complete customer satisfaction.
Use dispatch and tracking software (e.g., SkyBitz) and the ERP system to plan loads, optimize routing, dispatch orders, and monitor truck positions; adjust as needed to maintain efficiency and service commitments.
Communicate with drivers to support safe and efficient deliveries; maintain positive working relationships and help balance daily workloads consistent with safe operations and service commitments.
Serve as the primary customer contact, responding promptly and professionally to inquiries, providing product and service information, processing requests accurately, and taking ownership of issues through to full resolution.
Support customer account needs related to pricing, payment, and invoicing; prepare and distribute year-end tax statements for customer accounts; maintain and communicate confidential pricing information as directed by Operations Management and Sales.
Maintain accurate records of all delivery documents; conduct daily reconciliation of truck inventory and delivery activity, and troubleshoot data flow issues between dispatch software and the ERP as needed.
Build and maintain positive customer relationships by acting as a trusted liaison between customers, drivers, and internal departments, setting clear expectations and driving timely issue resolution.
Follow DOT regulations and safety requirements; participate in safety meetings and promptly report injuries, spills, property damage, hazards, and operational concerns to management.
Perform other duties as assigned.