Service Coordinator

The Betlem Service Corporation•City of Rochester, NY

48d•$20 - $25

About The Position

EMCOR Services Betlem is looking for a Service Coordiniator. The primary responsibilities of this position include: customer communication, planning, dispatching, use of company software systems, and other tasks as described in detail below. Ensure that all tasks assigned to you are organized, performed safely, and completed in a timely manner.

Requirements

Have strong organizational skills.
Climb stairs as required.
Computer skills – ability to learn new programs and use company software systems.
Be self-motivated and a team player.
Demonstrate a great work ethic.
Multi task.
Adhere to safety requirements in shop (i.e. safety glasses, safety shoes, hard hats etc.)

Responsibilities

Create call slips and work orders w/ all pertinent client information in COINS.
Prioritize, schedule, and assign work orders to technicians.
Dispatch (send work order to iPads) and verify technicians have started calls.
Update work order status on all assigned work orders.
Ensure all complete calls are closed each day (this should be performed throughout the day).
Be sure all time is coded properly, remarks are edited, materials and other costs listed properly.
Scan all incomplete work orders to ensure they are being addressed timely.
Contact technicians on open calls to get updates.
Verify time cards are submitted for all iPad users each morning (by 10AM) for the prior day.
Call each technician that has not submitted time cards by 10AM to ensure they transmit.
Email service managers the names of the technicians that are not in compliance with this process requirement.
Each morning review all calls from the prior night/weekend, discuss with the technician(s), and enter into COINS.
Develop a detailed understanding of all commercial service technicians’ skills.
Maximize the productivity and quality of the service technicians and insure prompt attention to emergency jobs.
Before leaving each day make sure every tech has a job released on the CMS board for the next day.
Create work-week numbers and dispatch as applicable.
Follow-up of National Accounts service calls (eta, what was found, if quote is needed and completion date) on line.
Follow-up of parts waiting on quoted work for assigned techs. Make notation on call slip as to date and who you spoke with (weekly at a minimum).
Weekly text message and e-mail of our on-call personnel.
Follow-up on incomplete work to make sure it gets completed in a timely manner.
Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
Suggest methods of improvement to the operations manager.
Other responsibilities may be added to this job description as situation requires