Service Coordinator Service Field Service

Powell•Houston, TX

12h

About The Position

Service Coordinator (Operations) is accountable for providing support to the Service Team in coordinating, planning, and monitoring various aspects of field service functions He/she will assist in the coordination and scheduling of field service projects. These duties include coordination of scheduling for field technicians and engineers. Assisting service managers and resource planners with documentation, safety training, and travel planning for field personnel. This includes but is not limited to collection and timely implementation of project time and pay reports as needed and other administrative duties. In our 75+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organization. As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated, and assembled to customer specifications! Powell’s culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it. Become a part of our story and let us help you write yours. Hard work pays off in all our teams, with opportunity for advancement and promotion without sacrificing work-life balance. Successful candidates must have a legal authorization to work in the United States on a full-time basis, with only those candidates selected for interview contacted. Powell offers comprehensive health insurance for you and your family, 401k savings, annual bonus potential, generous paid time off, professional development opportunities, company-sponsored wellness programs, and a collaborative work environment. EOE Protected Veterans/Disability If you need an accommodation in the hiring process, you may contact 713.378.2685. Application status inquiries will not be accepted in this manner.

Requirements

High School Diploma or General Education Diploma
Capable of working in a high pressure fast-paced atmosphere.
Ability to learn computer systems, databases and a variety of software programs.
Fluent in English and capable of effective and concise communicating with co-workers.

Nice To Haves

Microsoft Office with a strong focus on Excel and working within databases a plus
Previous experience in a Service or Repair shop setting
Ability to multi-task with attention to detail.
Capable of maintaining an organized work area.
Must be self-motivated and proactive.
Willing to occasionally work flexible shifts, including days, nights, and weekend as needed

Responsibilities

Communicate with coworker and management team to identify scheduling needs and concerns of the field team.
Assist Field team with booking travel, scheduling safety course and maintaining certifications
Asist Service Managers with field team utilization by generating reports and identifying trends as directed.
Generates requisitions for various purchases as required by Service department
Serve as database admin for reporting as needed.
standard work/process instructions and identifying any potential risks to service quality.