Service Coordinator

Harrington • Baldwin Park, CA

1d

About The Position

Responsibilities: Delegating and directing service tasks, monitoring the progress of current projects, and managing our service team members to ensure the team’s objectives and sales goals are met. Oversees the timely creation, completion, and accuracy of work orders to assure jobs can be executed quickly and accurately. Handling customer service calls and complaints and concerns quickly and professionally to maintain good customer relationships and to ensure repeat customers. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new service orders, and tracking inventory. Auditing our service department to ensure the company’s high standards, efficiency, and productivity goals are met. Oversee the scheduling of our technicians for small to large projects with tactical skills to continuously adjust and adapt scheduling to changing needs. Coordinate and manage weekly service meetings. Continually updates Syteline system data build/entry, invoicing, ordering equipment. Account for labor hours. Respond to emergency line service requests. Interprets job orders, field service requests and estimates worker hour requirements for completion of job assignments. Recommends measures to improve production methods, equipment performance, and quality of product. Analyzes and resolves work problems or assists workers in solving work problems. Performs duties in a professional manner and works well with others or in a team setting. Observes safe work practices and safety methods; performs other duties as assigned. Work with GM and Finance Manager to forecast and report service financial information Provide GM and Finance Manager with tracking info, as required. Required Qualifications: Two-year college, technical school, trade school; or five to ten years related experience and/or training; or equivalent combination of education. Previous sales and/or management experience in a fast-paced service company is preferred Strong industry knowledge Excellent leadership, communication, sales, and customer service skills Can easily work with complex computer software and analytical tools Continuous improvement skillset and organizational best practices Strong creative thinking and problem-solving skills The ability to work under pressure and handle stress Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization. Must have a valid driver’s license.

Requirements

• Two-year college, technical school, trade school; or five to ten years related experience and/or training; or equivalent combination of education
• Strong industry knowledge
• Excellent leadership, communication, sales, and customer service skills
• Can easily work with complex computer software and analytical tools
• Continuous improvement skillset and organizational best practices
• Strong creative thinking and problem-solving skills
• The ability to work under pressure and handle stress
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization
• Must have a valid driver’s license

Nice To Haves

• Previous sales and/or management experience in a fast-paced service company is preferred

Responsibilities

• Delegating and directing service tasks
• Monitoring the progress of current projects
• Managing service team members to ensure the team’s objectives and sales goals are met
• Overseeing the timely creation, completion, and accuracy of work orders
• Handling customer service calls and complaints and concerns quickly and professionally
• Assisting with or performing administrative tasks
• Auditing service department to ensure the company’s high standards, efficiency, and productivity goals are met
• Overseeing the scheduling of technicians for small to large projects
• Coordinating and managing weekly service meetings
• Continually updating Syteline system data build/entry, invoicing, ordering equipment
• Accounting for labor hours
• Responding to emergency line service requests
• Interpreting job orders, field service requests and estimates worker hour requirements for completion of job assignments
• Recommending measures to improve production methods, equipment performance, and quality of product
• Analyzing and resolving work problems or assists workers in solving work problems
• Performing duties in a professional manner and works well with others or in a team setting
• Observing safe work practices and safety methods
• Performing other duties as assigned
• Working with GM and Finance Manager to forecast and report service financial information
• Providing GM and Finance Manager with tracking info, as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees