Service Coordinator
About The Position
The Service Coordinator is the operational backbone of AM/PM Door's service department. You'll own the daily scheduling of technicians, manage incoming service requests, and keep customers informed from first call through job completion. This is a fast-paced, detail-oriented role that requires strong communication skills, the ability to manage competing priorities, and a genuine interest in keeping field operations running smoothly. You don't need to be a door technician—but you'll work closely with them every day. A willingness to learn the product lines and ask good questions goes a long way.
Requirements
- 2+ years of experience in a dispatching, scheduling, customer service, or operations coordination role
- Strong written and verbal communication skills—comfortable talking with customers, technicians, and managers throughout the day
- Proficiency with scheduling software, CRMs, or service management platforms (experience with ServiceTitan, ServiceMax, or similar is a plus)
- Ability to manage multiple priorities simultaneously without losing track of details
- High level of organization and follow-through; you close loops
Nice To Haves
- Background in field service industries such as HVAC, plumbing, electrical, doors, or construction
- Experience coordinating a team of field technicians or drivers
- Comfort with Microsoft Office Suite and basic data entry
Responsibilities
- Assign and schedule service calls, maintenance visits, and repairs across the technician team based on geography, skill set, and urgency
- Adjust daily schedules in real time as priorities shift, call-outs occur, or emergency work comes in
- Coordinate with technicians throughout the day to track job status, confirm ETAs, and relay updates to customers
- Serve as the primary point of contact for customers from service request intake through job completion
- Set clear expectations on scheduling windows, technician arrival, and job timelines
- Handle follow-up calls, reschedule requests, and escalations professionally and promptly
- Open, update, and close work orders accurately in the service management system
- Capture job details, parts used, labor hours, and technician notes for billing and reporting purposes
- Track open and pending work orders to ensure nothing falls through the cracks
- Assist with parts ordering and tracking to support active service jobs
- Coordinate with vendors and suppliers on lead times and availability as needed
- Flag material shortages or delays that could impact job scheduling
- Partner with the Service Manager to prioritize workloads and surface capacity issues early
- Communicate proactively with billing, sales, and project teams to ensure smooth handoffs and accurate job data
- Support onboarding of new technicians by helping them understand scheduling workflows and communication expectations
Benefits
- Health, dental, and vision benefits
- Paid time off and company holidays
- A stable, growing company with a close-knit team and room to grow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
