Service Coordinator

Generac • Zeeland, MI

28d

About The Position

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals. Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. Our success is directly tied to our employees’ professional growth and personal well-being. Employees are encouraged to be innovative and are valued as an integral part of our team. We provide individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own. The Service Coordinator position will be responsible for creating jobs, answering incoming service calls, dispatching the technicians, maintaining the job calendar (tech schedules), and managing overall administrative workflow for the Service Department.

Requirements

• High School Diploma or G.E.D.

Nice To Haves

• One to three years of administrative experience in a service-related business
• One to three years of scheduling field technicians and/or customer service

Responsibilities

• Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
• Scheduling preventative maintenance and repairs with customers
• Use specific customer portals as needed to manage all open work orders
• Tracking open jobs and seeing them through to completion
• Meeting with the service operations team regularly
• Support of other Service departmental roles on an as-needed basis

Benefits

• This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees