Service Coordinator (Plumbing)

J. F. Ahern Co. • Madison, WI

4d

About The Position

As a Plumbing Service Coordinator, you will need to display exceptional customer service skills while interacting with Ahern’s customers, taking emergency service calls that need to be addressed in a timely manner, providing main dispatch duties, and scheduling technicians daily for service inspections and preventative maintenance. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders, and assisting customers with invoicing/billing questions. You will be responsible for maintaining customer database information, generating weekly and monthly reports, and providing support to technicians and field supervisors while maintaining a positive relationship with office and field staff in a fast-paced, deadline-driven environment.

Requirements

• Self-starter
• Excellent decision-making skills
• Excellent organizational skills
• Excellent critical thinking skills
• Excellent communication skills
• Ability to handle multiple tasks
• Ability to work well independently
• Ability to work well with a team
• One to three years of prior experience in a service-related position
• Prior experience with Microsoft Word and Excel

Nice To Haves

• Associate degree in a related field
• Equivalent combination of education and experience

Responsibilities

• Interacting with Ahern’s customers
• Taking emergency service calls that need to be addressed in a timely manner
• Providing main dispatch duties
• Scheduling technicians daily for service inspections and preventative maintenance
• Coordinating part ordering
• Issuing purchase orders
• Assisting customers with invoicing/billing questions
• Maintaining customer database information
• Generating weekly and monthly reports
• Providing support to technicians and field supervisors
• Maintaining a positive relationship with office and field staff in a fast-paced, deadline-driven environment

Benefits

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree