Service Coordinator Lead

Imperial Dade•Waukesha, WI

11d

About The Position

The Lead Service Coordinator plays a critical role in supporting the daily operations of the service department. Acting as the right-hand to the Service Manager, this position ensures efficient workflow coordination, accurate parts procurement, and effective inventory management. The ideal candidate is highly organized, detail-oriented, and has the ability to work collaboratively with service teams and customers.

Requirements

1-3+ years of experience in a service coordination, parts, or operations role (equipment or mechanical industry preferred)
Ability to read and interpret technical diagrams and schematics
Excellent organizational and multitasking skills
Strong communication and problem-solving abilities
High attention to detail and accuracy

Nice To Haves

Experience with floor care equipment or similar mechanical/industrial equipment
Familiarity with ERP or inventory management systems

Responsibilities

Assist the Service Manager with day-to-day service department operations
Serve as a central communication point between technicians, vendors, and customers
Purchase parts for floor care equipment in a timely and cost-effective manner
Process parts orders for technicians and customers, ensuring accuracy and availability
Maintain strong relationships with suppliers
Oversee inventory levels, ensuring optimal stock of critical parts and supplies
Utilize machine diagrams and schematics to identify correct parts
Maintain organized documentation of equipment manuals
Respond to internal and external inquiries regarding the status of service and parts orders