Service Coordinator Lead
About The Position
At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector. We believe in growth—not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow. Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success. Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values—they are the pillars of our continued success. Overview The Lead Service Coordinator is responsible for understanding all back-office responsibilities including but not limited to Scheduling, Dispatching, Payroll, PO Creation, AR, Work Order Management, etc. This person will train, teach, and mentor all other Service Coordinators on ENFRA processes to achieve the ultimate customer experience.
Requirements
- Work well with others in difficult situations to solve customer issues and achieve positive results.
- Possess strong time management skills and ability to work under time constraints.
- Effective verbal and written communication skills.
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Versed in the industry and the Company’s competitors.
- Ability to multitask and perform duties outside of the scope of work when necessary.
Responsibilities
- Facilitates weekly/monthly training to all Service Coordinators.
- Tracks and documents all service coordinator processes.
- Assists in new hire onboarding training.
- Assists in coding and approvals of vendor invoices.
- Ensures all processes are followed.
- Assists as a backup to SCs who are out on PTO. Tasks may vary based on need.
- Assists in WIP meeting process.
- Assists dispatching/routing process.
- Verifying job tasks are being completed.
- Manages the answering service 3rd party group.
- Tracks all Service Page/Share Point Documents.
- Ensures all monthly maintenance invoices are processed.
- Responsible for the creation of new Inspection Forms.
- Understand the PM Agreement booking process.
- Assists in financial tracking month end reconciliation.
- Provides outstanding customer service to our customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
