Lead Coordinator

The Master's Lawn & Pest•Gainesville, FL

About The Position

The Lead Coordinator is a dual-role position combining operations coordination with team leadership. Under the direction of the operations manager, this role manages scheduling, materials, client communication, efficiency tracking, and billing, while serving as the primary lead for all coordinators and customer service representatives. The Lead Coordinator is also responsible for training and onboarding new hires, standardizing processes, and acting as the central point of contact for department leads.

Requirements

Proven experience in project coordination, operations, or service management
Leadership or supervisory experience preferred
Strong training, coaching, and communication skills
Exceptional organizational and problem-solving abilities
Ability to manage priorities in a fast-paced environment
Experience with scheduling, billing, and service management software preferred
2–5 years of experience in a service-based industry
Minimum of 1 year of lead or supervisory experience
Proficiency with technology, including Google Workspace and Microsoft Office
Experience with CRM systems; Aspire experience preferred

Responsibilities

Manage daily operations including scheduling, routing, materials, client communication, efficiency tracking, and billing for irrigation and lighting services
Oversee job scheduling and rescheduling, ensuring efficient routing, accurate time tracking, and clear communication of start dates, timelines, and changes
Maintain consistent communication with clients from project approval through completion and support resolution of client concerns to ensure satisfaction
Communicate daily with field teams to keep projects on schedule and priorities aligned
Track man-hours, calculate and verify departmental efficiency, and identify trends and improvement opportunities
Ensure efficiency reporting is completed prior to department meetings
Oversee accurate and timely billing, including new client setup, proper service documentation, cancellation of discontinued services, and completion of weekly billing by end of day Monday
Serve as the lead and primary point of contact for all coordinators and department leads
Train, onboard, and mentor new coordinators and customer service representatives while establishing, documenting, and enforcing standard operating procedures and best practices
Provide guidance, support, and problem resolution for coordinators.
Act as the central communication hub between the Operations Manager, coordinators, field leads, and sales teams
Lead by example with professionalism, accountability, proactive leadership, and a customer-focused mindset