Service Coordinator I

BROCK CABINETS•Charlotte, NC

6d•Onsite

About The Position

The Service Coordinator I is responsible for supporting the day-to-day operations of the service department, including scheduling service appointments, coordinating field technicians, managing service-related documentation, and ensuring timely and professional customer communication. This entry-level position is ideal for someone who is highly organized, detail-oriented, and enjoys working in a fast-paced, customer-focused environment.

Requirements

High school diploma or equivalent
1+ year of experience in a customer service, administrative, or coordination role
Excellent organizational and time management skills
Strong verbal and written communication skills
Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort with scheduling software
Ability to multitask and prioritize work in a dynamic environment
Team player with a positive, problem-solving attitude

Nice To Haves

Experience in the construction, cabinetry, or home improvement industry
Familiarity with service ticketing or CRM systems
Basic knowledge of cabinetry, installations, or related service work
On-site position at Brock Cabinets facility
Standard business hours with occasional flexibility based on project needs
Fast-paced office environment with regular interaction with field staff and customers

Responsibilities

Coordinating and scheduling service appointments with clients and service technicians.
Acting as the primary point of contact for service-related inquiries via phone and email.
Maintaining the service calendar and ensuring accurate documentation of all service calls.
Tracking and managing service orders, parts requests, and technician work reports.
Communicating with internal departments to resolve service issues and ensure client satisfaction.
Following up with customers post-service to confirm resolution and satisfaction.