Service Coordinator - Fuel

Haffner's•Goffstown, NH

2d•$26 - $35

About The Position

The Service Coordinator is responsible for providing oversight of all service activities across all service locations. This position will develop, implement, and manage service strategies and processes, with focuses on scheduling and routing, performance metrics, service planning and output, profitability, organizational development, and workforce planning. The candidate will also assist in short-term and long-term strategic planning for the Service and Installation Department, with the goal of accommodating anticipated growth.

Requirements

Prior fuel service operations experience.
Experience with Cargas Energy fuel operations software preferred.
Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications.
Technical or business degree preferred.
Demonstrated leadership and supervisory background, with an emphasis on setting direction, coaching in a positive manner, team building, promoting safety and accountability, and achieving organizational goals.
Absolute commitment to customer satisfaction, including timely issue resolution and proactive customer outreach.
Concise, effective verbal and written communications skills.
Ability to excel both individually and as part of a larger team.
Strong skills in strategic planning, while retaining the ability to execute tactically by organizing multiple processes and prioritizing duties in a multitasking and rapidly changing work environment.
Project management experience, featuring strong organizational skills, attention to detail, and accuracy.
Prior operations experience is preferred, but not required.

Responsibilities

Supports the Business Support team, by using performance data, department knowledge, and direct observation to drive efficiency and accountability.
Drives efficiency and accountability among the Service Support Specialists by monitoring daily office or field activity, coaching team members through difficult situations, assisting them with office workflow or technical situations, and providing guidance for basic conflict resolution.
Personally, ability to perform one or more specific functions of the service department, including: customer service, scheduling and dispatch of service work, parts ordering, performing inventory, paperwork flow, and service billing.
Executes other tasks and duties assigned by the Business Support Manager.