Service Coordinator: Emergency Services
About The Position
MU Health Care is looking for a dynamic and dedicated leader who excels in communication and problem-solving. The ideal candidate is a proactive team player with a passion for mentoring and guiding staff through policy changes and training. We seek someone who thrives in a fast-paced environment, adept at making complex decisions and resolving billing issues efficiently. This role requires a detail-oriented individual who can manage provider schedules and oversee daily operations with precision. Join us to make a meaningful impact in a supportive and innovative health care setting! ABOUT MU HEALTH CARE MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way. Learn more about MU Health Care. Learn more about living in mid-Missouri.
Requirements
- High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
- Four (4) years of customer service and or clerical experience.
- Education may be substituted in lieu of experience.
Nice To Haves
- Supervisory experience.
- Additional license/certification requirements as determined by the hiring department.
Responsibilities
- Act as liaison between management, health care providers, and support staff to ensure communication between these groups.
- Instruct and advise support staff on changes in policies, procedures, or working standards.
- Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives.
- Perform all aspects of unit-specific tasks to ensure all tasks of the revenue cycle are completed.
- Maintain accurate provider schedules in the computer system.
- Complex decision-making and problem resolution.
- Resolve complex billing issues.
- Assist with performance monitoring and evaluations, interviewing, hiring, discipline, and termination decisions.
- Oversee and complete various department-specific projects.
- Perform supervisory functions necessary to maintain daily operations.
- Provide leadership role to staff members utilizing knowledge gained through experience.
- Monitor daily workflow and production, adjusting priorities, requesting temporary help, adjusting schedules, and time off requests, as necessary.
- Review/audit contracted collection agencies for appropriate collections.
- Develop, coordinate, and maintain daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care.
- Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes.
- May complete unit/department-specific duties and expectations as outlined in department documents.
Benefits
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including nine holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
- See a comprehensive list of benefits here.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
