Service Coordinator/Dispatcher

Monona Plumbing and Fire Protection•Madison, WI

26d•$22 - $28•Onsite

About The Position

At Monona Plumbing & Fire Protection, our mission is to consistently deliver exceptional experiences to our customers and build lasting relationships along the way. As a Service Coordinator/Dispatcher, you play a vital role in making that happen by keeping our service and project operations organized, efficient, and responsive. In this dynamic role, you'll support both our plumbing and fire protection teamscoordinating technician schedules, assisting with billing and collections, helping manage project logistics, and assisting with dispatching service calls. Youll also take a proactive approach in maintaining customer relationships by scheduling preventative maintenance, inspections, and follow-up service. Your attention to detail, critical thinking, and ability to stay calm under pressure will directly impact the success of our team and the satisfaction of our customers. This is a great opportunity for someone who thrives on variety, enjoys problem solving, and is looking to grow into broader roles within our administrative or project management teams.

Requirements

Communicate effectively with customers, technicians, and internal teams to coordinate service and resolve issues
Track and manage parts on order; schedule return visits as needed
Schedule preventative maintenance, inspections, and follow-up service work; maintain related service files
Answer and respond to incoming service calls and requests; open and enter work orders and necessary details into the system
Schedule and dispatch service technicians based on workload, skillset, and customer needs; assist with project scheduling and logistics
Support after-hours service by following up with technicians and entering applicable work orders
Enter third-party service requests and process purchase orders
Assist with billing for Plumbing Service & Fire Protection and make collection calls as needed
Serve as backup to primary dispatcher and provide general administrative support to the team
Ability to sit at a computer and manage phone-based tasks for extended periods
Availability to work 100% onsite from 7:00 a.m. to 4:00 p.m., Monday through Friday

Responsibilities

Communicate effectively with customers, technicians, and internal teams to coordinate service and resolve issues
Track and manage parts on order; schedule return visits as needed
Schedule preventative maintenance, inspections, and follow-up service work; maintain related service files
Answer and respond to incoming service calls and requests; open and enter work orders and necessary details into the system
Schedule and dispatch service technicians based on workload, skillset, and customer needs; assist with project scheduling and logistics
Support after-hours service by following up with technicians and entering applicable work orders
Enter third-party service requests and process purchase orders
Assist with billing for Plumbing Service & Fire Protection and make collection calls as needed
Serve as backup to primary dispatcher and provide general administrative support to the team

Benefits

Health Insurance with Group Health Cooperative (GHC), Dental & Vision
Employer-Paid Life Insurance
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Voluntary insurance options, such as: short term disability, long term disability, critical illness, voluntary accident
Competitive Pay
Retirement Savings 401(k) with Employer Matching
Rewards and recognition
8 Paid Holidays
PTO Policy
Work with a values-driven and close-knit team
Regular company & team events