Service Coordinator / Dispatcher

Commercial Express HVAC LLC • Sterling, VA

4d

About The Position

Commercial Express HVAC is seeking an experienced HVAC Service Coordinator / Dispatcher to join our growing Service Department. In this role, you will be the central point of communication between our customers and our skilled field technicians. You’ll coordinate service requests, manage schedules, and ensure every customer interaction reflects our commitment to excellence. This is an exciting opportunity to join a dynamic, team-oriented company and make an immediate impact on our continued success.

For over 20 years, Commercial Express HVAC has been a trusted leader in the commercial HVAC industry, known for our high-quality workmanship and exceptional customer service. We pride ourselves on delivering reliable HVAC solutions while building long-term relationships with our clients. Our culture is built on teamwork, integrity, and continuous growth—both professionally and personally.

Requirements

• High school diploma or GED required
• 3+ years of experience in HVAC dispatching or service coordination
• Strong multitasking, organization, and problem-solving skills
• Excellent communication skills with a customer-first mindset
• Proficiency in Microsoft Office
• Punctual, dependable, and committed to team success

Nice To Haves

• experience with dispatching or service management software preferred

Responsibilities

• Dispatch and prioritize service calls to HVAC technicians
• Communicate clearly and professionally with customers regarding appointments, scheduling, and updates
• Create accurate work orders and track job progress from start to finish
• Support technicians in the field and proactively resolve scheduling or service issues
• Maintain organized service records and ensure smooth daily operations

Benefits

• Competitive pay and comprehensive benefits package
• Medical, Dental, Vision
• HSA
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Employer-paid life insurance, short-term and long-term disability
• Employee referral program and company-sponsored events
• Career growth opportunities within a stable, well-established company with 20+ years of success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees