Dispatcher Coordinator

Haffner's•Lawrence, MA

43d•$25

About The Position

The Dispatch Coordinator fills a critical role in ensuring customer satisfaction by linking field and office operations. This position performs routing, dispatching, forecasting, planning of truck movements, driver communication, and other office duties as assigned by the Distribution Manager or Operations Manager.

Requirements

Prior experience in delivering distillates and propane strongly preferred.
High school diploma or equivalent.
Knowledge of fuel distribution concepts, practices, and procedures, including related government regulations, strongly preferred.
General knowledge of local highway systems in the ABS/Haffner’s coverage area, which in some instances can include county and rural roads.
Strong problem-solving skills.
The ability to interact in a calm, professional manner with drivers and office staff, even under very stressful conditions.
Excellent verbal and written communication skills, with the ability to maintain strict professionalism and confidentiality.
The capability and willingness to adapt to a fast-paced and high-volume delivery operation, taking into consideration the rapid changes in demand, geography, and climate that influence the delivery process.
Propane Basic Practices and Principles Course or industry experience, if applicable.
Proficient with Microsoft Office (Excel, Word, and Outlook) and Internet applications.
Ability to work on multiple tasks simultaneously, while effectively prioritizing work to achieve company and personal goals.
Results-oriented, with a willingness to take responsibility and initiative.
Availability to work nights, weekends, holidays, and overtime at the direction of the Distribution Supervisor/Operations Manager.

Responsibilities

Schedule drivers to pick up and deliver loads to customers or vendors, while monitoring on-going communications and dispatching throughout the shift and assigning same-day deliveries to maintain optimal delivery effectiveness.
Act as the communications conduit between drivers and the Distribution office, advising the Distribution Supervisor/Operations Manager of delivery, safety, and personnel issues.
At the direction of the Distribution Supervisor/Operations Manager, build driver routes based on gallons, miles, number of stops, truck availability, and overall efficiency.
Determine appropriate delivery schedules to automatic customers, verifying the accuracy of degree days and K-factors, and correct these schedules when directed by the Distribution Supervisor.
Identify and recommend customer-specific routing and forecasting changes that drive sensible, cost-effective delivery practices.
Improve the delivery process by addressing, correcting, and adding account notes on skipped orders, inaccurate directions, tank obstructions, faulty tanks, improper notes on accounts, zoning issues, delivery area issues, safety issues, special delivery instructions, and balances due.
Resolve delivery inquiries from Customer Service Representatives and customer issues, while ensuring timely, consistent, and open lines of communication between Customer Service, Oil/Propane Service, and Distribution.
Keep Distribution Supervisor/Operations Manager informed of any issues as they arise, while guiding all communications regarding driver or customer issues to appropriate management personnel.
Adapt to rapid and significant changes in workload due to weather, road conditions and other factors influencing the delivery fleet.
Provide backup to the other dispatchers when they are sick or on vacation.
Treat all drivers respectfully, fairly, and with dignity.
Maintain appropriate licensing and credentials to be available to drive/deliver when determined necessary by the Distribution Manager/Operations Manager.
Carry out the vision and direction of the department, as presented by the Distribution Supervisor/Operations Manager.
Provide general administrative support as required and other support functions as requested by the Distribution Supervisor/Operations Manager.