Dispatcher/ Office Coordinator

Orlando Health • Orlando, FL

2d • Onsite

About The Position

Position Summary

Location: Downtown Orlando - Orlando Regional Medical Service
Division: Housekeeping & Environmental Services
Title: Office Coordinator
Shift: Variable (nights needed and rotating weekends)
Environmental Services Department at Orlando Regional Medical Center (ORMC)
The Environmental Services (EVS) department at Orlando Regional Medical Center (ORMC) is integral to our mission of delivering exceptional patient care in one of the state’s most dynamic healthcare environments. As the only Level I Trauma Center in the state of Florida, ORMC operates at the highest level of clinical intensity—requiring unmatched precision, responsiveness, and collaboration from every department.

Our EVS team is at the forefront of maintaining a clean, safe, and healing environment, with a strong focus on infection prevention, regulatory compliance, and service excellence. The department supports 24/7 hospital operations in a high-acuity, fast-paced setting, ensuring that every space reflects the highest standards of care.
Position Summary:
Coordinates office projects to achieve optimum utilization of equipment and employee productivity, to include but not limited to staffing, training, supplies, office equipment maintenance and repairs, housekeeping, facility maintenance/management.
Why Orlando Health?
✔️ Education: Preferred Education Program, Tuition Reimbursement, Career Online High School, English Language Learning, and Public Service Loan Forgiveness (PSLF)
✔️ Health: Medical, Prescription Drug Plan, Free Virtual Visits, Flexible Spending Account, Health Savings Account, Dental Plans, and Vision Plans
✔️ Retirement: Up to 5% employer matching contributions 100% vested in OH’s contributions after three years of service with 1,000 hours or more
✔️ Well-Being: TELUS Health, Active and Fit (access to fitness centers at a low rate), Real Appeal Weight Loss Program, Discount Program via PerkSpot, Team Member Pantry, Pet Therapy, Respite Rooms, and Grab and Go Meals
✔️ Life Insurance: Basic Life and Accidental Death & Dismemberment, Supplemental Life, and Dependent Life
✔️ Time Away: PTO, Four weeks paid parental leave, Leave of Absence, Extended Leave Plan, Short-Term Disability, and Long-Term Disability
✔️ Family/Pets: Fertility Benefits, Adoption Assistance, Up to 10 days per calendar year (use for: Back-up Child Care, Back-up Elder Care, and Back-up Pet Care), Virtual Tutoring, OH Way Scholarship, and Pet Insurance
✔️ Voluntary: Auto Insurance, Accident Insurance, Hospital Indemnity Insurance, and Critical Illness Insurance
100% PAID Tuition, as well as tuition reimbursement & monthly payments to help pay down any graduated school debt

Requirements

• High school graduate or equivalent. Proficient in word processing, spreadsheet, presentation and/or database software. Strong interpersonal, customer service, communication, and managerial skills required.
• Four (4) years of secretarial or office management experience required. Two years post-secondary school in secretarial science or related business field may be substituted for two years of experience.

Responsibilities

• Provides Department orientation for new employees to include, but not limited to, system software, phone system, telephone-answering procedures, office equipment, departmental policies and procedures, customer service expectations, job competencies and coaching plan.
• Assigns, prioritizes, and distributes work assignments, and reviews work performed by office staff.
• Coordinates activities of office staff of two or more to include, but not limited to filing, preparation of documents, dictation, record retention, duplication, faxing, mail distribution, and ordering of supplies.
• Performs scheduling and monitoring of time/payroll reports.
• Coordinates arrangements for meetings, conferences, seminars, and travel (to include timely preparation and submission of travel expense reports).
• Provides recommendations for department goals, policies and procedures, budgets, statistical reports, and process improvements.
• Compiles, prepares, and analyzes complex reports, proposals, and documents including but not limited to financial, statistical reports, and personnel records.
• Composes and prepares correspondence, invoices, reports, and presentations, takes dictation and prepares minutes, and maintains appropriate files.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Resolves office problems independently and facilitates solutions, confers with supervisor to resolve more complex situations.
• Attends meetings and in-services. Presents reports as needed.
• Provides ongoing training for office staff, ensures that staff completes all mandatory training and Occupational Health testing/shots.
• Provides information and opportunity for professional growth and development through participation in educational programs and workshops.
• Performs other related duties as assigned.

Benefits

• Education: Preferred Education Program, Tuition Reimbursement, Career Online High School, English Language Learning, and Public Service Loan Forgiveness (PSLF)
• Health: Medical, Prescription Drug Plan, Free Virtual Visits, Flexible Spending Account, Health Savings Account, Dental Plans, and Vision Plans
• Retirement: Up to 5% employer matching contributions 100% vested in OH’s contributions after three years of service with 1,000 hours or more
• Well-Being: TELUS Health, Active and Fit (access to fitness centers at a low rate), Real Appeal Weight Loss Program, Discount Program via PerkSpot, Team Member Pantry, Pet Therapy, Respite Rooms, and Grab and Go Meals
• Life Insurance: Basic Life and Accidental Death & Dismemberment, Supplemental Life, and Dependent Life
• Time Away: PTO, Four weeks paid parental leave, Leave of Absence, Extended Leave Plan, Short-Term Disability, and Long-Term Disability
• Family/Pets: Fertility Benefits, Adoption Assistance, Up to 10 days per calendar year (use for: Back-up Child Care, Back-up Elder Care, and Back-up Pet Care), Virtual Tutoring, OH Way Scholarship, and Pet Insurance
• Voluntary: Auto Insurance, Accident Insurance, Hospital Indemnity Insurance, and Critical Illness Insurance
• 100% PAID Tuition, as well as tuition reimbursement & monthly payments to help pay down any graduated school debt

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED