Dispatcher Coordinator
About The Position
Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Dispatcher Coordinator at the Legends Global/Salt Palace Convention Center. Under the guidance of the Operations Directors, the Dispatcher Coordinator ensures seamless communication between the Event Manager and support teams during events. This position involves receiving real-time service requests, entering them into the facility’s work order system, and dispatching tasks to the appropriate teams such as Event Setup, Housekeeping, and Maintenance Etc. The ideal candidate thrives in a fast-paced environment and is highly organized, responsive, and detail-oriented.
Requirements
- High school diploma or equivalent preferred.
- Previous experience in dispatch, event coordination, or facilities management preferably in a convention center or large venue.
- Strong verbal and written communication skills.
- Proficiency with work order systems and Microsoft Office Suite.
- Ability to multitask and remain calm and efficient under pressure in a dynamic, high-volume environment.
- Excellent organizational skills and attention to detail.
- Flexibility to work evenings, weekends, and holidays based on event schedules.
Responsibilities
- Serve as the central point of contact for incoming service requests from Event Managers during live events.
- Accurately log and categorize requests in the work order management system.
- Dispatch tasks to appropriate teams including Event Setup Crew, Housekeeping, and Maintenance Etc.., ensuring clarity and urgency are communicated.
- Monitor the progress of dispatched tasks and follow up to ensure timely completion.
- Maintain real-time communication with Event Managers to provide updates on task status and completion.
- Coordinate with multiple departments to support concurrent events across the convention center.
- Document all service requests and resolutions for post-event reporting and quality assurance.
- Assist in preparing for high-traffic event days by reviewing event schedules and anticipating operational needs.
- All other duties as assigned.
Benefits
- Medical, Dental, Vision Insurance
- FSA, Critical Illness, Accidental, Hospital Indemnity, Legal, ID Theft, Short-Term & Long-Term Disability, Supplemental Life Insurance
- 401(k), Company Match 100% of up to 3%
- Vacation accrual structure based on tenure
- 11 Paid Holidays
- 2 Paid Personal Days annually
- Annual 80 Hours Sick Time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
