Service Coordinator - Assertive Community Treatment Team

Hampton-Newport News Community Services Board•Hampton, VA

21h•Onsite

About The Position

Exciting opportunities await you as a full-time Service Coordinator with our Assertive Community Treatment team at the Hampton-Newport News Community Services Board! This onsite position allows you to make a significant impact in a flexible and collaborative work environment dedicated to client-centric care. Embrace the chance to lead initiatives that foster a healthy work-life balance and contribute meaningfully to your community. You will be provided with great benefits such as medical, dental, vision, a flexible spending account, a competitive salary, paid time off, employee discounts, and the Virginia Retirement System. Join us in making a difference, we can't wait to welcome you to our team! Since 1971, the Hampton-Newport News Community Services Board has provided a comprehensive continuum of high-quality, essential, and community-based services to citizens of the Peninsula who are living with mental illness, developmental disabilities, and substance use disorders. Assertive Community Treatment, or ACT, is a team of medical, behavioral health, and rehabilitative professionals who use a team approach to meet the needs of an individual living with severe and persistent mental illness. Admission criteria include severe and persistent mental illness, predominantly Schizophrenia, and high service needs to maintain stability. ACT consists of the following services: service coordination, psychiatric assessment and treatment, medication management, substance use services, counseling/therapy, vocational services, mental health support services, peer support, and representative payee services. ACT services are flexible, and teams offer personalized levels of care for all individuals, adjusting service levels to reflect needs as they change over time. Goal of ACT: To lessen or eliminate debilitating symptoms of mental illness each client experiences and to minimize or prevent recurrent episodes of illness, assist clients to meet basic needs and enhance their quality of life, improve functioning in adult social and employment roles and activities, increase stability in the community, decrease hospitalizations, and lessen the family's burden of providing care.

Requirements

Bachelor's degree in Human Services, such as Social Work, Psychology, or Counseling
One (1) year of experience in case management or service coordination services demonstrating a solid foundation in addressing the needs of individuals with severe and persistent mental illness
Must be registered with the Board of Counseling to practice as a QMHP or register with the Board of Counseling to practice as a QMHP trainee within the first 30 days of employment
Successfully pass a criminal history fingerprint background investigation
Successfully pass a DMV record check
Successfully pass a Child Registry search
Successfully pass a drug screening test
Successfully pass employment reference checks

Responsibilities

Work closely with clients, families, and care providers to assess needs, determine eligibility for services, and develop individualized treatment plans
Regularly review progress and update goals
Coordinate care
Respond to service inquiries
Advocate for clients by connecting them with essential resources such as housing, food, healthcare, and benefits
Monitor client progress through meetings, home visits, and appointment scheduling
Support medication compliance
Provide ongoing counseling when needed
Provide crisis counseling when needed
Make referrals
Participate in team case reviews
Assist with discharge planning
Maintain accurate documentation and reports
Consult with colleagues on complex cases
Attend legal proceedings on behalf of clients
Help maintain resource networks
Conduct assessments such as HIV risk screenings
Coordinate care for clients with co-occurring conditions
Perform on-site drug screenings when required
Carry out other related duties to support effective service delivery