Service Contract Scheduler

ARK Systems•Columbia, MD

39d•Onsite

About The Position

ARK Systems is looking for an Service Contract Scheduler for our Columbia office UP TO $1,000 SIGN-ON BONUS! Duties/Responsibilities: Receives and processes calls and tickets for testing, service/repairs internally and from customers. Assists in the review of testing certification reports for noted deficiencies found during routine testing Schedule/ coordinate with assigned testing staff and service dispatch for technicians to complete approved work Coordinate with third party vendors when necessary to acquire applicable pricing, testing and technical assistance. Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company. Open and closes work orders, update customer notes, etc. Assist with communications with field staff as needed Assist with contracts and testing invoicing Customer support and satisfaction liaison Possess the ability to work harmoniously within the Contracts and service area and provide administrative customer support functions of all types and levels. All other duties as assigned

Requirements

Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.
Business school, Associates degree or equivalent experience and knowledge is required.
Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
Analytical ability is required in order to gather and summarize data, find solutions to various administrative problems and prioritize work.
Good oral/written communication skills are necessary.
Must be able to work in a high volume/fast paced environment and handle multiple tasks.
Should be comfortable answering a phone and making calls for potential entirety of shift.
Working in an office environment with a computer and other business technology
Must be able to lift up to 20

Responsibilities

Receives and processes calls and tickets for testing, service/repairs internally and from customers.
Assists in the review of testing certification reports for noted deficiencies found during routine testing
Schedule/ coordinate with assigned testing staff and service dispatch for technicians to complete approved work
Coordinate with third party vendors when necessary to acquire applicable pricing, testing and technical assistance.
Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company.
Open and closes work orders, update customer notes, etc.
Assist with communications with field staff as needed
Assist with contracts and testing invoicing
Customer support and satisfaction liaison
Possess the ability to work harmoniously within the Contracts and service area and provide administrative customer support functions of all types and levels.
All other duties as assigned