Service Contract Coordinator
About The Position
The Service Contract Coordinator plays a critical role in supporting IPS’s recurring service operations by coordinating inspections, testing, preventive maintenance, monitoring account administration, service agreements, and recurring monthly revenue (RMR) activities. This role helps ensure that contracted services are delivered accurately, documented properly, and executed in a way that reflects IPS’s commitment to creating peace of mind for our customers. At IPS, we believe loyalty, accountability, responsiveness, and teamwork drive long-term success. The Service Operations Coordinator serves as a key connection point between customers, technicians, sales, service, accounting, and monitoring partners to help ensure work is completed with excellence and consistency. This role supports both internal and external customers by helping IPS operate as One Company, working collaboratively across departments to deliver reliable service experiences.
Requirements
- Strong organizational skills with high attention to detail.
- Excellent written and verbal communication skills.
- Strong computer proficiency including Microsoft Excel, Word, CRM systems, and service software platforms.
- Ability to learn technical service processes and monitoring platforms quickly.
- Strong problem-solving ability and self-direction.
- Ability to manage multiple priorities simultaneously in a fast-paced environment.
- Experience working collaboratively across departments.
- Background check and random drug testing required.
Nice To Haves
- Experience in service administration, recurring billing, service scheduling, or monitoring account administration.
- Familiarity with Sedona, BuildingReports, or similar inspection/service software.
- Understanding of fire alarm, security, access control, or life safety service processes preferred.
Responsibilities
- Service Scheduling & Contract Administration •Review incoming service agreements, proposals, and contract documents forcompleteness and accuracy prior to processing.
- Process all contracted service agreements and establish recurring service schedules.
- Coordinate third-party vendors for contracted services not self-performed by IPS.
- Monitor multi-year agreement expiration dates and maintain associated pricingrecords. RMR / Monitoring Administration
- Create and maintain recurring monthly revenue (RMR) records for all contractedservice agreements.
- Review monitoring activations and ensure proper documentation and billing setup toensure proper billing. Documentation & Systems Management
- Manage documentation related to service contracts, monitoring accounts, andrecurring agreements.
- Maintain accuracy of CRM, Sedona, BuildingReports, and related company systems. Customer & Internal Support
- Support sales team with service agreement scope review and recurring service needsduring quoting and proposal development.
- Communicate with customers regarding contract details, scheduling, clarifications,and service needs. Financial & Pricing Support Update pricing for expiring agreements, annual rate increases, and recurring service contracts.
- Assist with billing accuracy and contract-related invoice support. Operational Support
- Attend recurring RMR/service meetings.
- Assist service scheduling team as backup when required.
- Support inspection schedulers during high-volume periods.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
11-50 employees
