Service Contract Administrator

Mettler Toledo•Lutz, FL

36d

About The Position

Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 39 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world's leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We'd love for you to become part of our growing team! Role/Purpose: The Contracts Administrator is responsible for managing customer contracts and pricing agreements in the current business operating system, as well as entering new contracts and coordinating contract changes with the field operations team. This includes service contract pricing, PM maintenance, equipment changes, and various other tasks.

Requirements

Excellent written and oral communication skills
Detail oriented and the ability to multi-task, take initiative and be flexible
Strong ability to adhere to deadlines
Tact, diplomacy, and the ability to enlist the support of others are essential
Proven ability to work with all levels of employees as required
Outstanding time management skills and the ability to work in a very fast-paced environment
Proven PC skills and experience using SAP (preferred) and various software packages are required, i.e. Microsoft Office - Outlook, Word
SAP Contract knowledge and experience

Nice To Haves

An associate degree is preferred with possible experience in customer service, sales, or marketing
Outbound call center experience and telesales skills training are desirable
Qualified candidate should be competitive and have the desire to excel in a fast-paced sales environment and the ability to connect with various personality types
Product Inspection product knowledge is a plus
Familiar with field service practices and procedures, having worked in a field service environment previously

Responsibilities

Deliver World Class Customer service with a focus on increasing customer retention rate and providing outstanding customer support
Build repeat sales opportunities through strong customer relationships by focusing on customers' wants and needs
Review service agreement documents prior to order entry for accuracy and customer needs fulfillment
Prepare Agreement profitability report for review by contract team and management
Provide proactive management of Contracts Team e-mail inbox, including customer follow-up and interaction management, as needed
Interface with internal and external customers to provide information about existing contracts and pricing agreements
Update, review and maintain existing contracts/addendums to reflect accurate install-base equipment and service level agreements
Establish new contracts in the appropriate business system in accordance with new or revised commercial relationships
Establish preventative maintenance schedules in the appropriate system in accordance with customers' requirements
On a monthly basis, process pre-paid contract billings
Follow SOPs and provide feedback on process improvements as needed
Understand Key Performance Indicators (KPIs) specific to service sales and department objectives
Communicate effectively with all departments throughout the organization to gather necessary information and report back to Service Sales Team as required
Conduct ongoing sales and marketing initiatives as it pertains to service contract renewals; including the creation of sales and service leads
Maintain compliance with ISO standards and MT operating policies and procedures specifically related to Sarbanes Oxley controls and compliance with the company's order validity policy, authority limits, and standard terms and conditions of service contract.
Research and analyze special projects as assigned
Other tasks and duties as assigned

Benefits

Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
Parental and caregiver leave policies
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment

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