Service Contract Administrator

SMA America • Rocklin, CA

3d • $66,000 - $75,000 • Hybrid

About The Position

The Service Contract Administrator is responsible for the administration of all contracts in the Large-Scale Service Organization in the United States and Canada. The role is key to ensuring proper management, fulfillment and success of large-scale service contracts and communicating status to senior leadership.

Requirements

• A bachelor’s degree in business or communications is strongly preferred.
• Experience managing contract deliverables.
• Experience conducting executive level reporting.
• High level of knowledge of PV Plants and systems.
• Excellent interpersonal communication skills are required.
• Excellent verbal and written communication skills are required.
• Experience with SAP, Sales Force and Monday.com software required.
• Ability to lead groups in response to multiple / changing priorities.
• Proficiency in the English language, both written and verbal, is required.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
• Attention to detail and a high level of accuracy are required.
• Ability to analyze and solve problems effectively.

Nice To Haves

• Familiarity with SMA systems and field service processes.
• German and/or Spanish language skills are a plus.
• This position may require infrequent domestic and international travel.

Responsibilities

• Ensure all service contracts are onboarded and properly entered in SAP and Sales Force.
• Verify all contract deliverables, including start and end dates, Service Level Agreements, commitments, and metrics are documented in SMA systems.
• Communicate new contracts and commitments to Large Scale Service Teams, including Field Service Regional Managers, Field Service Commissioning Project Managers, Customer Service & Dispatch, Technical Solutions/ RCC, Training, and Business Analytics Teams.
• Execute monthly reports on contract fulfillment success rate in coordination with the Business Analytics team.
• Maintain database of contract fulfillment.
• Facilitate regular accountability meetings with Service and Operations/Supply Chain Teams responsible for execution and fulfillment of contract deliverables.
• Ensure exclusions for performance contracts are entered into calculations monthly.
• Review and approve invoices for Customer Self-Performance Case.
• Report contract data and success rate to Senior Leadership Monthly, including any LD/Bonus potential, P&L, and contract risk.
• Support leadership in negotiating and adjusting contracts.
• Manage offboarding of expiring contracts.
• Other duties as may be required or assigned.

Benefits

• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• 401(k) plan with company match
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees