Service Contract Administrator

Philips • Nashville, TN

1d • $23 - $36 • Onsite

About The Position

The Contract Specialist will utilize the foundational knowledge of Philips Customer Services business and portfolio offerings to support Service Sales. They will review proposals to ensure compliance before order acceptance, create and manage orders in the ERP (Enterprise Resource Planning) system, and handle service contracts throughout their lifecycle. Your role: Oversee the full service contract lifecycle, including compliance reviews, ensuring deliverables meet corporate standards, confirming financial accuracy, and managing booking requests. Deliver exceptional support while managing competing priorities; collaborate with Sales and internal partners to maintain alignment and proactively support team workload. Drive continuous improvement by leading or participating in key projects, seeking growth opportunities, and mentoring teammates through role-model behavior. Resolve contract-related issues, assist with fiscal close reporting, and escalate challenges as needed to ensure timely resolution and compliance. Leverage Salesforce, ERP systems, and custom databases to manage and analyze complex contract data, enforce policy compliance, and maintain documentation and procedures.

Requirements

• You’ve acquired 3+ years of sales support experience.
• Your skills include intermediate to advanced skills in MS Office (including experience using VLOOKUP and pivot and SAP systems tables).
• You have at least a bachelor’s degree in business or a related field.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
• You’re passionate about customer experience, operational excellence, and continuous development, with the ability to work efficiently under tight deadlines, take on new responsibilities, communicate effectively, collaborate well in teams, demonstrate strong interpersonal and organizational skills, and make confident decisions within established policies.

Nice To Haves

• experience working with Salesforce.

Responsibilities

• Oversee the full service contract lifecycle, including compliance reviews, ensuring deliverables meet corporate standards, confirming financial accuracy, and managing booking requests.
• Deliver exceptional support while managing competing priorities; collaborate with Sales and internal partners to maintain alignment and proactively support team workload.
• Drive continuous improvement by leading or participating in key projects, seeking growth opportunities, and mentoring teammates through role-model behavior.
• Resolve contract-related issues, assist with fiscal close reporting, and escalate challenges as needed to ensure timely resolution and compliance.
• Leverage Salesforce, ERP systems, and custom databases to manage and analyze complex contract data, enforce policy compliance, and maintain documentation and procedures.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees