Florence - Service Concierge - Full-time

Long-Lewis Career • Florence, AL

14h • $12

About The Position

We are seeking a friendly and helpful Receptionist (Customer Concierge) to manage incoming calls, assist customers, and support our team. The ideal candidate will have a customer service background and a basic understanding of automotive service. Key Responsibilities: Answer incoming telephone calls in a warm and professional manner. Gather relevant information to efficiently transfer calls to the appropriate person. Log missed calls and ensuring follow-up as needed. Take messages and send/receive electronic communications. Make service appointments for customers, ensuring all necessary details are captured. Provide exceptional customer service to enhance client satisfaction. If you are enthusiastic about providing excellent service and thrive in a dynamic environment, we would love to hear from you!

Requirements

• Previous experience in customer service, administrative, clerical, or call center roles.
• Strong phone and written communication skills.
• Proficient computer skills.
• Courteous and pleasant demeanor with excellent interpersonal skills.

Nice To Haves

• Familiarity with automotive sales/service is a plus.

Responsibilities

• Answer incoming telephone calls in a warm and professional manner.
• Gather relevant information to efficiently transfer calls to the appropriate person.
• Log missed calls and ensuring follow-up as needed.
• Take messages and send/receive electronic communications.
• Make service appointments for customers, ensuring all necessary details are captured.
• Provide exceptional customer service to enhance client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed