Service Concierge Appointment Coordinator - Lincoln of Naples

Germain Automotive Partnership • Naples, FL

15d

About The Position

The Business Development Center (BDC) Appointment Coordinator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to the Service Department within the dealership. Bi-lingual proficiency is highly preferred for this role.

Requirements

• Ability to manage one’s own time effectively.
• Ability to type efficiently.
• Basic & phone computer skills.
• Must be able to pass a pre-employment background check and drug screen

Responsibilities

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of service processes and protocol
• Utilize computer & phone skills within our Internet department to increase appointments, repair value, and customer retention.
• Schedule solid appointments with customer call-ins, lists of relevant Toyota Customers, referrals, other generic service customers.
• Answer phones.
• Greet clients
• Schedule appointments
• Attend to café
• Coordinate rentals
• Schedule Pick up and delivery for service appointments
• Contact clients with connected services

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Weekly Pay
• Parental Leave
• Employee Assistance Program
• Paid Holidays & PTO Short and Long-Term Disability Plans
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Appreciation Meals and Events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed