Automotive Service Appointment Coordinator

Hendrick•Cary, NC

7d•$18 - $21•Onsite

About The Position

Hendrick Automotive Service Department Appointment Coordinator. Answer inbound service calls for multiple Hendrick Chevrolet, Dodge and Kia Dealerships. The primary duty is to schedule service appointments and answer various service related questions. Also includes making outbound Service Reminder and Online Appointment confirmation calls. Previous dealership service department experience helpful. Hourly Pay $17.50 Plus Bonus (average hourly after Bonus $18.50 -$21) Full Time, 40 hours a week. Closed on Sundays. No evenings. 2 Saturdays a month. Call center hours 7:30am-6:00pm M-F and Saturdays 8am-4pm. Excellent Benefit Package includes; FREE Health Insurance for Employee Vacation and Benefits after the first 90 days Paid Holidays Paid Sick Time 401k match Potential for advancement for those with leadership abilities No nights and Closed on Sundays 7 Paid Holidays a year Great location in Cary Auto Mall

Requirements

GED
High School Diploma
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal and skills.
The position requires regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Nice To Haves

Automotive (not required)
Previous customer service, Automotive and/or Call Center experience helpful.
Valid Driver’s License
Basic computer skills and Typing or Keyboarding

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Post scheduled appointments in tracking software.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a service appointment.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned