Internet Appointment Coordinator (Automotive Dealership)

Kendall Auto Group•Nampa, ID

About The Position

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in the Treasure Valley. We are seeking a highly organized and customer-focused Internet Appointment Coordinator to support our dealership's Business Development Center and Sales teams. This role serves as the first point of contact for many customers, managing incoming online leads and phone inquiries, with the primary goal of guiding customers to scheduled showroom appointments or facilitating a smooth handoff to a salesperson when appropriate. This position is ideal for someone with strong administrative skills, excellent communication ability, and a passion for customer service. Starting pay is to be determined based on qualifications and experience.

Requirements

Strong organizational and administrative skills
Excellent written and verbal communication skills
Professional phone presence and customer-service mindset
Ability to multitask in a fast-paced environment
Basic computer proficiency and comfort with learning CRM system

Nice To Haves

Automotive dealership experience or sales background
Customer engagement experience
Experience in internet sales, BDC, customer service, or appointment coordination
Familiarity with CRM software and digital lead management

Responsibilities

Respond promptly to incoming internet leads via phone, text, and email
Engage customers to understand needs and move them toward a scheduled dealership visit
Set, confirm, and track appointments for the sales team using dealership CRM systems
Ensure timely and professional follow-up until an appointment is scheduled or transferred to a salesperson for direct follow-up
Distribute confirmed appointments to sales staff on a structured rotation
Answer inbound phone calls related to sales inquiries
Provide helpful information while focusing on scheduling appointments
Maintain a professional, friendly tone that reflects the dealership’s brand and customer experience standards
Assist the Business Development Manager with communication campaigns, follow-ups, and administrative tasks
Maintain accurate lead records and communication logs
Support dealership marketing and customer outreach efforts as needed
Team-oriented attitude with a willingness to support dealership initiatives
Flexibility to assist with additional administrative or business development duties as needed
Commitment to delivering a high-quality customer experience at every interaction