Automotive Internet Sales Coordinator

Crossroads Automotive Group • Wake Forest, NC

14d

About The Position

Be the connection. Drive the sale. The Senior Internet Coordinator is at the heart of our dealership's digital sales engine. You'll own the online customer journey - from first click to showroom visit - making sure every lead is handled quickly, professionally and with purpose. If you thrive on communication, organization and turning conversations into conversions, we would love to speak with you!

Requirements

• 3+ years of experience in automotive internet sales, BDC, or digital lead management.
• Strong knowledge of CRM systems
• Excellent written and verbal communication skills.
• Proven track record of meeting or exceeding lead response and conversion goals.

Nice To Haves

• Leadership experience or prior team coordination preferred.
• Strong organizational and analytical skills.

Responsibilities

• Manage and respond to all internet sales leads from the dealership’s website, third-party platforms, and social media channels.
• Ensure timely follow-up on all leads using CRM tools and dealership communication systems.
• Track and report lead response times, follow-up effectiveness, and conversion rates.
• Communicate effectively with prospective customers via email, text, and phone to identify needs and match them with appropriate vehicle options.
• Schedule showroom appointments and coordinate with the sales team to ensure a seamless handoff and customer experience.
• Maintain a high level of professionalism and customer service throughout the online sales process.
• Support customer retention efforts through follow-up, satisfaction surveys, and post-sale communication.

Benefits

• Flexible scheduling options
• Paid time off
• Competitive benefits package (to include medical, dental, vision, disability, life insurance)
• Competitive pay plans
• Immediate on-the-job training with department leads
• Family oriented company, always closed on Sundays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed