Service Client Care Representative (Toyota)

Boch • Norwood, MA

42d

About The Position

Nucar Toyota of Norwood is currently looking to add a top-notch Service Client Care Representative to our busy winning team! Responsible for ensuring that all customers are provided with top-notch customer service, scheduling of service, warranty and maintenance needs required for servicing our customer's vehicle needs.

Requirements

• Excellent customer service and time management skills.
• Strong attention to detail.
• Ability to work well under pressure in a fast paced, ever changing high-volume environment.
• High School Diploma or equivalent required
• Current valid Driver's License

Responsibilities

• Greeting and communicating with customers via telephone and chat to schedule repairs and maintenance in their vehicles.
• Provide exceptional customer Service
• Utilize interpersonal skills to uncover needs , create packets, check availability of parts and arrange bookings.
• Work efficiently and stream line work flow in the automotive service scheduling department.
• Accurately collect and capture information.
• Reliable, motivated and driven to deliver quality workmanship and a superior customer experience.
• Continuously looking to learn and use new skills.
• Value a strong team-based workplace.
• Flexible, patient and calm when working in a fast-paced environment.
• Focused on meeting goals and targets.

Benefits

• Medical, Dental, Vision Coverage
• Company Paid Life Insurance
• Short & Long-Term Disability Insurance
• Paid Vacations, Paid Holidays, & 401K with Company Contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED