Client Care Representative
About The Position
Join Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country. JOB SUMMARY This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
Requirements
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Responsibilities
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential!
- Has a courteous and pleasant demeanor whether on a phone call or not.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs
Benefits
- Flexibility — We want YOU to have time for the most important things in your life. Our scheduling is flexible.
- Career Path — We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
