Client Care Representative

One Hour Heating & Air Conditioning•Phoenix, AZ

16h•$33,000 - $60,000

About The Position

Are you confident on the phone, organized, and motivated by results? Do you enjoy helping customers while also driving bookings and keeping a fast-moving schedule full? We’re a growing, family-owned HVAC company looking for a Client Care Representative / Dispatcher to be the heartbeat of our daily operations. This role is critical — you are often the first voice our customers hear and a key driver of revenue, efficiency, and customer satisfaction. This is not a passive call-taking role. You will be expected to convert calls into booked appointments, maximize schedule efficiency, and support our technicians by keeping the day running smoothly.

Requirements

High school diploma or equivalent
Prior experience in customer service, call center, dispatching, or inside sales preferred
Strong communication, persuasion, and multitasking skills
Ability to stay organized and focused in a fast-paced environment
Professional phone presence and positive, accountable attitude
Comfortable using computers, scheduling software, and CRM systems

Responsibilities

Answer inbound calls and confidently convert inquiries into booked service appointments
Dispatch and route technicians efficiently to maximize productivity and utilization
Communicate clearly with technicians regarding schedules, job details, and customer needs
Confirm appointments and reduce cancellations and no-shows
Identify opportunities to fill schedule gaps and optimize routing
Maintain accurate customer notes and scheduling data in CRM/software
Handle customer concerns professionally while protecting the schedule and revenue
Support the team in delivering a five-star customer experience
Maintain a calm, organized, and professional work environment