Client Service Representative - Primary Care
About The Position
Mount Laurel Animal Hospital is currently seeking a Client Services Representative (CSR) to join our Primary Care team for both full-time and part-time roles. This position is ideal for a detail-oriented, customer-focused professional who enjoys building meaningful relationships with clients and their pets while supporting a fast-paced veterinary environment. As a key member of the front desk team, you will deliver professional, personalized service in person, over the phone, and via email while collaborating closely with doctors, technicians, and leadership to ensure a seamless client experience.
Requirements
- Minimum 1 year of client service experience required
- Strong communication, organizational, and multitasking skills
- Ability to remain calm and professional in high-stress situations
- Detail-oriented, punctual, and reliable
- Positive attitude with a strong team-oriented mindset
- Ability to work independently and collaboratively in a fast-paced environment
Nice To Haves
- Veterinary hospital experience strongly preferred
- Experience with EzyVet and/or Vet Radar is a plus
Responsibilities
- Greet clients and patients with compassion, professionalism, and efficiency
- Manage client check-ins and check-outs, including appointment coordination and scheduling
- Answer multi-line phone calls and respond to client inquiries via phone and email
- Assist clients with hospital admissions, financial discussions, deposits, and expectations
- Maintain accurate and up-to-date client and patient records
- Communicate client needs, concerns, and questions to doctors and support staff
- Process medical records requests, pet insurance documentation, faxes, and scanned files
- Support front desk organization, cleanliness, and overall hospital appearance
- Participate in department training, meetings, and continuing education opportunities
- Assist Primary Care management as directed
- Collaborate with team members to provide a positive, efficient client experience
Benefits
- Competitive base salary
- Medical, dental, and vision insurance
- 401(k) with employer matching
- Continuing education (CE) allowance
- Generous PTO policy
- Career advancement pathways and mentorship opportunities
- Supportive and inclusive work culture
- Access to state-of-the-art equipment and advanced technologies
- Flexible work schedule options
- On-site events and staff appreciation activities throughout the year
- Fully equipped staff kitchens with complimentary snacks and beverages
- Relaxed break areas to recharge during your shift
- Employee pet care discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
