Toyota Service BDC Representative

Lithia & Driveway • Chesapeake, VA

8d

About The Position

Priority Toyota Chesapeake is looking for a motivated Service BDC Representative to join our fast-paced, high-energy service department. As part of Lithia & Driveway (LAD)—one of the largest and most innovative automotive groups in the country—you’ll have access to growth, stability, and a team that invests in your success.

Requirements

• Strong verbal communication and customer-service skills
• Comfortable on the phone and able to handle a high call volume
• Organized, detail-oriented, and able to multitask
• A positive attitude and a team-player mentality
• High School graduate or equivalent, 18 years or older required
• We are a drug free workplace
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

• Previous BDC or call-center experience is a plus, but not required

Responsibilities

• Handle inbound and outbound service calls with professionalism and urgency
• Schedule service appointments and follow up with customers
• Provide exceptional customer service and ensure a smooth service experience
• Work closely with service advisors and management to meet department goals
• Maintain accurate records and communication logs

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED