Service Channel Program Manager Opportunities

Apple

34d

About The Position

Apple is a place where extraordinary people do their best work together. We work
diligently to create products and experiences people once couldn’t have
envisioned. If you’re excited by the idea of making a real impact supporting
Apple’s customers and channel partners, then Service Channel Program Management
could be the place for you! At Apple, our team features an open and
collaborative environment with smart and creative people solving complex
problems. We believe in doing whatever it takes to support the service channel
and our customers! Service Channel Program Managers create and own Apple’s
service channel programs. They work with a wide scope of cross-functional teams
to lead programs and projects implementing service strategy and improving the
customer experience. As a program manager you will collaborate daily across
these groups and drive projects by influencing and motivating cross-functional
teams.

DESCRIPTION

NOTE: This posting is not for a specific job opening and by submitting your
resume you are expressing interest in being contacted about this type of role at
Apple in the future.

Requirements

• Minimum, 6-10 years of project management or program management experience in fast- paced, logistics-focused businesses or equivalent in Service Strategy, Operations, or Consulting
• Excellent organization and time management skills with the ability to manage multiple strategies, programs, and projects concurrently
• Highly effective at building trust and communicating innovative ideas to gain consensus and build partnerships.
• Comfortable delivering persuasive presentations across all levels of leadership to gain alignment and move projects forward.
• Can build effective relationships to drive execution of projects across groups.
• Demonstrated team player willing to roll-up their sleeves to tackle the task at hand
• Able to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines.
• Demonstrates ability to navigate ambiguity and develop proposals based on limited information

Nice To Haves

• MS/MBA preferred plus 6-9 years experience, or BA/BS degree plus 8-10 years service industry experience
• Business Insight: Understands the factors influencing our business, including market trends and customer needs.
• Strategic Influence: Skilled in shaping service strategies focused on cost optimization, feature enhancement, and go-to-market execution.
• Adaptability: Proven ability to excel in ambiguous and complex environments, coupled with a strong curiosity and

Responsibilities

• Create and own Apple’s service channel programs
• Work with a wide scope of cross-functional teams to lead programs and projects implementing service strategy and improving the customer experience
• Collaborate daily across groups and drive projects by influencing and motivating cross-functional teams

What This Job Offers

• Job Type: Full-time
• Career Level: Manager