The Onyx Group - IT Service Center Technician

Tribe 513 • Greenville, SC

9h • Onsite

About The Position

We are seeking a skilled Service Center Technician I to deliver prompt and effective technical support to end users. This role involves responding to inquiries related to basic technical issues and providing clear, solution-oriented guidance. The ideal candidate will possess strong technical knowledge, excellent communication skills, and the ability to clearly understand and explain technical problems. A collaborative mindset, professionalism, and a humble, service-driven approach are essential to success in this role.

Requirements

• High School Diploma with a solid foundation in IT support
• 2+ years of customer service experience
• Strong analytical and problem-solving abilities
• Effective time management and self-motivation
• Proficient in diagnosing and resolving basic technical issues
• Familiar with computer systems, mobile devices, and related technologies
• Excellent communication skills with fluency in English

Responsibilities

• Diagnoses and troubleshoots technical issues by applying knowledge of computer hardware, software, and related systems to effectively resolve user concerns.
• Responds to user inquiries via phone and email, providing support for software applications, programming tools, email systems, and operating systems.
• Gathers information to identify the root cause of technical issues, determines whether the problem is hardware- or software-related, and guides users through step-by-step solutions.
• Manages user network accounts, including onboarding and offboarding processes.
• Demonstrates a proactive approach to learning and adapting to new technologies and systems.
• Recommends improvements to existing procedures to enhance efficiency and user experience.
• Maintains the highest level of confidentiality, complies with HIPAA regulations, and upholds organizational policies as outlined in The Onyx Group employee handbook.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees