The Onyx Group - Team Lead, Revenue Cycle Project Manager

Tribe 513•Greenville, SC

About The Position

The Revenue Cycle Management Team Lead serves as a senior individual contributor and operational leader across multiple functional areas of the revenue cycle, including Patient Accounts, Accounts Receivable Follow-Up, Credits, and Denials. This role provides day-to-day workflow guidance, subject matter expertise, and cross-functional support to ensure accuracy, timeliness, and compliance throughout the revenue cycle. While the Team Lead does not currently have direct supervisory responsibility, the position is designed to evolve into a formal people-leadership role as the organization continues to restructure and scale. In the future, this role may include direct oversight of functional teams such as Coding, Billing, or AR Follow-Up.

Requirements

High school diploma or equivalent
Minimum of 3–5 years of progressive experience in Revenue Cycle Management
Strong working knowledge of insurance billing, AR follow-up, denials, and credit balances
Experience working across multiple payer types (commercial, government, self-pay)
Strong analytical, problem-solving, and organizational skills
Ability to lead through influence without formal authority

Nice To Haves

Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field
Prior informal leadership experience (acting lead, trainer, SME, or project lead)
Experience with EHR and practice management systems (eCW & Epic)

Responsibilities

Serve as a subject matter expert across multiple RCM functions, including patient billing, insurance follow-up, denial management, and credit balances
Act as a primary escalation point for complex accounts, payer issues, and workflow challenges
Provide real-time guidance and support to team members to ensure consistent application of policies, procedures, and payer rules
Collaborate with leadership to identify workflow gaps, inefficiencies, and process improvement opportunities
Monitor work quality and productivity trends across assigned RCM functions
Perform informal quality reviews and provide coaching feedback to peers as needed
Assist with root cause analysis for denials, underpayments, and recurring issues
Support initiatives to improve cash flow, reduce AR days, and minimize rework
Support onboarding and cross-training of new and existing team members
Share best practices, payer updates, and process changes with the team
Assist in the development and maintenance of job aids, workflows, and SOPs
Partner with Coding, Clinical, Customer Service, and Finance teams to resolve issues and improve end-to-end revenue cycle performance
Participate in team meetings, huddles, and special projects as assigned
Communicate effectively with leadership regarding risks, trends, and improvement opportunities
May assume direct supervisory responsibility for one or more RCM teams (e.g., Coding, Billing, AR Follow-Up)
Support hiring, training, performance management, and staff development
Assist with workload distribution, scheduling, and performance monitoring