Service Center Support 2

Enlyte

37d • $13 - $16 • Remote

About The Position

We are seeking a detail-oriented Service Center Support Specialist to join our inbound call center team. This position serves as a critical first point of contact for injured workers, gathering essential information and coordinating appropriate medical care. The role involves processing high-volume transaction-oriented assignments with efficiency and accuracy. The ideal candidate will need to have medical terminology knowledge and excellent multitasking abilities in a high-call-volume environment.

Requirements

• High School Diploma or equivalent
• Minimum 2 years of relevant experience in customer service, healthcare, or administrative support
• Knowledge of medical terminology
• Proficient computer skills and data entry abilities
• Demonstrated ability to multitask in a fast-paced call center environment
• Strong attention to detail and accuracy
• Excellent phone etiquette and communication skills
• Ability to remain calm and professional when speaking with injured or distressed callers

Nice To Haves

• Experience in workers' compensation, healthcare, or insurance industries
• Prior call center experience
• Familiarity with medical clinic networks and referral processes
• Experience with case management software
• Basic understanding of workers' compensation processes
• Fluent bilingual skills in English and Spanish (written and verbal)
• Remote work experience

Responsibilities

• Answer inbound calls from injured workers with empathy and professionalism
• Obtain and accurately document detailed injury information
• Coordinate referrals to appropriate medical clinics and providers
• Process and verify workers' compensation documentation
• Perform data entry with high accuracy in case management systems
• Follow established protocols for injury assessment and referral
• Maintain confidentiality of sensitive medical and personal information
• Provide administrative support for routine "back office" tasks
• Process applications and verify documents according to established procedures

Benefits

• Medical
• Dental
• Vision
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement
• an array of resources that encourage a lifetime of healthier living

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees