Collections Support 2

WEX•Maine, NY

1d•$18 - $21

About The Position

Contact past due customers to understand the customer’s circumstances, negotiate payment arrangements, assess risk and provide service. Responsible for analyzing funded credit risk through the general maintenance of existing customers. How you'll make an impact Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances. Engages in on-going education with customers on terms and conditions, alternative payment methods. Manages and avoids creating conflict when interacting with customers. Ability to manage multiple portfolios. Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention. Manage delinquencies from rolling to the next level. Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions. Demonstrates the ability to apply consistency in work processes. Proficient use of multiple systems and collections tools to be able to reach the right party contact. Appropriate documentation of accounts and follow-up. Self motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment. Competitive, persistent & assertive. Participates in associate education and development through company training programs and pursuit of industry information. Performs additional duties and participates in special projects as required.

Requirements

Working knowledge of FDCPA and any other applicable Federal laws
Bachelor’s Degree preferred: equivalent work experience in lieu of degree (1-2 years in related field)
Enthusiasm for automation, AI, and emerging technologies, with a desire to explore their application in business processes.
Basic accounting knowledge
Effective oral and written communication skills
Analytical skills
Sound decision making/judgment
Flexible/Adaptable to change
Detail Oriented
Ability to maintain confidentiality of customer and company information
Organized/Time Management ability
Working knowledge of Google Suite
Ability to be productive while maintaining quality
Results Oriented
Self-motivated
Basic Skip Tracing knowledge
Must pass a successful background investigation

Responsibilities

Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.
Engages in on-going education with customers on terms and conditions, alternative payment methods.
Manages and avoids creating conflict when interacting with customers.
Ability to manage multiple portfolios.
Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention.
Manage delinquencies from rolling to the next level.
Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
Demonstrates the ability to apply consistency in work processes.
Proficient use of multiple systems and collections tools to be able to reach the right party contact.
Appropriate documentation of accounts and follow-up.
Self motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment.
Competitive, persistent & assertive.
Participates in associate education and development through company training programs and pursuit of industry information.
Performs additional duties and participates in special projects as required.