Service Center Representative
About The Position
In the Azalea Patient Access call center, a Service Center Representative schedules new patients for appointments accurately and with excellent customer service. Other duties and qualities needed: · Above-average attention to details and accuracy when recording patient information. · Electronically record the necessary data needed for entering new patients into the practice management system accurately. · Schedule patients accurately and appropriately on physician’s schedule. · Respond to incoming faxed referrals by calling and scheduling patients in the practice management system. · Schedule worker’s compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy. · Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals. · Answer a high quaintly of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner. · Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients. · Maintains patient privacy. · Clearly communicates with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.
Requirements
- Excellent telephone and customer service skills required
- Strong written, oral and interpersonal communication skills required
Nice To Haves
- 1 year of experience in Healthcare preferred (familiarity with medical terminology)
- 1 year of medical scheduling experience preferred
Responsibilities
- Schedule new patients for appointments accurately and with excellent customer service
- Record patient information with above-average attention to details and accuracy
- Electronically record data for entering new patients into the practice management system accurately
- Schedule patients accurately and appropriately on physician’s schedule
- Respond to incoming faxed referrals by calling and scheduling patients in the practice management system
- Schedule worker’s compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy
- Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals
- Answer a high quaintly of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner
- Maintain patient privacy
- Communicate with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
