Service Center Manager

Arrow Exterminators•Cartersville, GA

About The Position

Branch Manager Arrow Exterminators is looking to hire a full-time Branch Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. As a branch manager, you will have the opportunity to lead a team committed to an exceptional quality of service. This position will put you in the driver's seat to growing our market and contributing directly to the continued success of our company. Our Managers enjoy many benefits including: Competitive pay Company vehicle Generous time off and 11 paid holidays 401(k) options with company match, Medical, dental and vision insurance, HSA, Telemedicine, Cancer, and accident insurance Health & wellness suite, Company-paid short and long-term disability, Company-paid life insurance Incentive bonuses and reward trips for performance. A DAY IN THE LIFE AS BRANCH MANAGER As a branch manager, you will have many responsibilities to ensure that you and your team are successful in their daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. Your sales experience will mentor your sales team so to be on track to exceed their goals and grow our business. You will be supported by an administrative staff who will manage customer calls and accounts so that they are serviced, scheduled, and paid. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. You will be called to demonstrate and uphold our company's mission and values with accountability. Operating a service center means that you will also manage budgets, forecasts, and use your profit and loss statement to act and monitor the health of your branch. This position reports to the Region Vice President. They, other branch managers, and a network of corporate support will be a resource to you. ABOUT ARROW EXTERMINATORS We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

Requirements

Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)
Ability to pass any state regulatory agency required licensing/certification exams
Able to work a 40-hour (minimum) work week
Accessible after hours (including weekends/holidays)
Possess current Driver's License
Meets company driving standards
High school degree or equivalency, college preferred
Basic math skills

Nice To Haves

Industry experience (preferred)
Experience managing a team

Responsibilities

oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance
lead a team committed to an exceptional quality of service
ensuring that your technicians are organized in their appointment scheduling and service tickets
mentor your sales team so to be on track to exceed their goals and grow our business
manage budgets, forecasts, and use your profit and loss statement to act and monitor the health of your branch