Service Center Manager

the Lynden Family of Companies•Humble, TX

11d

About The Position

Lynden Transport is looking for a Service Center Manager who directs all service center operational and administrative activities. Coordinates service center and linehaul operations, related paperwork, communications, safety and hazardous materials handling compliance, and customer service activities. Sells transportation and logistics services for the company. ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential duties and responsibilities include the following. Other duties may be assigned. May perform these duties personally or through subordinates. Directs all service center operational and administrative activities. Operational activities include pick-up and delivery of freight, receipt and loading of freight, dispatching of service equipment, supervision of the dock/yard activities, and linehaul operations. Directs maintenance of equipment and facility. Ensures compliance of company safety procedures. Administrative activities include the rating and billing of freight invoices, providing customer service, processing of cargo claims. Ensures completion of required paperwork, communications, and customer service activities. Works closely with other Lynden Companies to capitalize on efficiencies and synergies specific to the freight handling & linehaul disciplines of the operation. Including the Dallas, TX operation. The Dallas, TX service center will be under the responsibility of the Houston, TX service center. This is to reduce the overall costs to Lynden in servicing customers and efficiently running our operations. Directs staffing, training, and performance assessments for all service center personnel. Supervises and develops plans for efficient use of materials, equipment and employees. Determines work requirements and assigns personnel as needed. Works with employees to analyze work requirements and work conditions to propose and implement changes to increase efficiency and effectiveness. Analyzes and resolves work problems, or assists workers in solving work problems. Helps motivate workers to achieve work goals. Records, traces, and enters information on company computer system as required. Makes inquiries from computer system. Operates other simple business machines. Maintains details of business transactions or other records as required. Counts, weighs, measures, and records number of units or other data regarding freight moved or handled. Makes calculations in totaling the accounts, determining discounts and computing extensions. Answers telephones and gives information to callers. Provides recommendations to management. Implements and enforces company policies. Some travel is required to work with other locations and responsible to call on regular and prospective customers to solicit orders and is responsible for discovering, developing, servicing and retaining customers within their assigned territory. Confers with customers to evaluate and promote improved and expanded services. Ensures professional handling of the company's product and services. Quotes prices, credit and other terms. Responsible for completion of related paperwork, communications, and customer service activities. Confers with sales department, customers and others to evaluate and promote improved and expanded services. Works with and coordinates with sales department on bids and proposals to ensure quality of services can be provided. Coordinates and confers with other service center managers and management in the execution of company activities. May assist in special projects as requested. Required to regularly work varied shift schedules and be on call during weekends and evenings. Dependable and consistent attendance required.

Requirements

Ability to read and interpret documents such as hazardous materials shipping regulations, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to present information and respond to questions from managers, customers and the general public.
Ability to understand DOT logging rules and comply accordingly.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and density.
Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to work with others.
Must be able to type and/or use keyboard efficiently.
Position requires ability to write, use a keyboard and ten key.
Must be able to lift and/or move up to 50 pounds.
Must be able to travel throughout the yard, dock and office facility repeatedly during shift.
May occasionally be required to climb on and off flatbed trailers and other equipment.
Must be able to conduct telephone communication.
Required to regularly work varied shift schedules and be on call during weekends and evenings.
Dependable and consistent attendance required.

Responsibilities

Directs all service center operational and administrative activities.
Coordinates service center and linehaul operations, related paperwork, communications, safety and hazardous materials handling compliance, and customer service activities.
Sells transportation and logistics services for the company.
Directs maintenance of equipment and facility.
Ensures compliance of company safety procedures.
Works closely with other Lynden Companies to capitalize on efficiencies and synergies specific to the freight handling & linehaul disciplines of the operation.
Directs staffing, training, and performance assessments for all service center personnel.
Supervises and develops plans for efficient use of materials, equipment and employees.
Determines work requirements and assigns personnel as needed.
Works with employees to analyze work requirements and work conditions to propose and implement changes to increase efficiency and effectiveness.
Analyzes and resolves work problems, or assists workers in solving work problems.
Helps motivate workers to achieve work goals.
Records, traces, and enters information on company computer system as required.
Provides recommendations to management.
Implements and enforces company policies.
Responsible to call on regular and prospective customers to solicit orders and is responsible for discovering, developing, servicing and retaining customers within their assigned territory.
Confers with customers to evaluate and promote improved and expanded services.
Ensures professional handling of the company's product and services.
Quotes prices, credit and other terms.
Coordinates and confers with other service center managers and management in the execution of company activities.